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Old 07-05-2007, 10:10 AM   #1 (permalink)
Brian Turner
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Join Date: Dec 2003
Location: Near Inverness, Highlands, Scotland
Posts: 7,892
Default Difficult clients

I have a client via Britecorp who is proving a pain at the moment - we're signed up on a 6 month contract for SEO services, and in 3 months I've taken them from having almost no presence on Google, to Top 5 rankings for an extensive 70+ competitive keyword list.

You'd think the client would be happy...

Excepting that the director has decided to assign a new business mananger for me to deal with, who now refuses to pay this month's invoice - unless I hand over a load of utterly confidential information to them which involves my other clients and network partners - to another SEO company they've decided to bring on board for consultancy.

It's an impossible situation I cannot comply with, and I'm not sure yet whether to hold them to the original contract, or else simply drop them and offer to charge more if they wish to come back.

Trouble is, they are one of my larger (and newest) clients.

Not really asking for advice - just having a rant.

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