To sum it all up:
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Ultimately I think it is up to the business to choose what business model they want to operate from... Low Cost Provider? Niche? Premium?
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...if the savings aren't being passed to customers, but instead to the shareholders, then the customer sees no change in price regardless.
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I also believe the "cheap cheap" is the reason behind outsourcing to India and for that I partly blame the customer.
People (some) want things cheaper, but they fail to realise they may have to compensate for the cheap price themselves. Our college graduates face a tougher job market because their parents wouldn't pay the few extra pennies.
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"There is hardly anything in the world that someone cannot make a little worse and sell a little cheaper, and the people who consider price alone are that person's lawful prey." (Usually attributed to someone named Ruskin.)
Of course, another way of looking at the problem is from the viewpoint of the people whose jobs have been outsourced.