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**bumfluff** · 19-11-2005, 12:04 AM

Yep, I don't think anyone is saying that ALL Indian companies are bad. It's just that there are a lot of companies outsourcing to India that AREN'T as stringent in their tests. As an example, my telecoms company have outsourced customer support and telesales to India, and I'm still receiving bills with the wrong name on despite phoning them several times and spelling it out. It isn't just this one company - I've had problems with directory enquiry services that suffer through having staff without local knowledge of the UK (including geography).

I don't have a problem with outsourcing per se, but it seems that too often companies that do so cut costs at the expense of quality of service. Stats on growth of the industry don't prove otherwise.

19-11-2005, 12:04 AM	#7 (permalink)
bumfluff Super Moderator Join Date: Aug 2004 Location: London Posts: 1,322	Re: Business India Yep, I don't think anyone is saying that ALL Indian companies are bad. It's just that there are a lot of companies outsourcing to India that AREN'T as stringent in their tests. As an example, my telecoms company have outsourced customer support and telesales to India, and I'm still receiving bills with the wrong name on despite phoning them several times and spelling it out. It isn't just this one company - I've had problems with directory enquiry services that suffer through having staff without local knowledge of the UK (including geography). I don't have a problem with outsourcing per se, but it seems that too often companies that do so cut costs at the expense of quality of service. Stats on growth of the industry don't prove otherwise.