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***Brian Turner*** · 11-11-2005, 08:08 PM

I'm having trouble taking India seriously as a business sector at present, for the following reasons:

1. Inability to show professionalism in approach

It seems that many Indian web developers think they won't get UK work unless they spam UK companies with work offers.

The spam can be e-mail spam, forum spam, or directory spam - overall, it shows an inability to recognise how business works.

E-mail spamming is illegal, forum spamming is plain annoying, and directory spamming shows an inability to work with basic boundaries.

In fact, all too often I see Indian companies online typified by an immaturity of attitude, where they perceive the users time to be cheap and a disposable commodity.

Perhaps that's true of their own time, or the people they know - but if a business cannot even show basic professionalism, how am I to form a positive image of that company?

2. Inability to deliver professionalism in work

Last year I went with an Indian company for some development work. The results were poor and sloppy - nothing was done on time, and the work was riddled with errors. I make mistakes, but at least when I make major changes to a website, I at least try and check how those changes affect the site.

I found it impossible to rely on them, and when an issue relating to their work became critical, the company decided to ignore support issues so that they could build a blog network.

From discussions with others, as a generalisation from experiences, there is a common problem of Indian web development companies failing to understand the level of professionalism required by UK businesses.

2. Inability to perceive value with Indian work

If a company sends me to an Indian call-center, I know I'm being sent there because the company thinks it's a cheap option. They're doing it not for customer/client benefits, but instead for shareholder benefits.

No doubt you'll see Public Relations spin that by removing service costs, the services can become cheaper - but they don't, the savings go to company investors, not company users.

Using an Indian call center to offer client support is like offering Kwiksave No Frills coffee to your clients. It saves money, and still delivers quality, doesn't it? Ah, but it doesn't deliver any perceived value.

General discussion topic.

11-11-2005, 08:08 PM	#1 (permalink)
*Brian Turner* Business Guru Join Date: Dec 2003 Location: Near Inverness, Highlands, Scotland Posts: 7,800	Business India I'm having trouble taking India seriously as a business sector at present, for the following reasons: 1. Inability to show professionalism in approach It seems that many Indian web developers think they won't get UK work unless they spam UK companies with work offers. The spam can be e-mail spam, forum spam, or directory spam - overall, it shows an inability to recognise how business works. E-mail spamming is illegal, forum spamming is plain annoying, and directory spamming shows an inability to work with basic boundaries. In fact, all too often I see Indian companies online typified by an immaturity of attitude, where they perceive the users time to be cheap and a disposable commodity. Perhaps that's true of their own time, or the people they know - but if a business cannot even show basic professionalism, how am I to form a positive image of that company? 2. Inability to deliver professionalism in work Last year I went with an Indian company for some development work. The results were poor and sloppy - nothing was done on time, and the work was riddled with errors. I make mistakes, but at least when I make major changes to a website, I at least try and check how those changes affect the site. I found it impossible to rely on them, and when an issue relating to their work became critical, the company decided to ignore support issues so that they could build a blog network. From discussions with others, as a generalisation from experiences, there is a common problem of Indian web development companies failing to understand the level of professionalism required by UK businesses. 2. Inability to perceive value with Indian work If a company sends me to an Indian call-center, I know I'm being sent there because the company thinks it's a cheap option. They're doing it not for customer/client benefits, but instead for shareholder benefits. No doubt you'll see Public Relations spin that by removing service costs, the services can become cheaper - but they don't, the savings go to company investors, not company users. Using an Indian call center to offer client support is like offering Kwiksave No Frills coffee to your clients. It saves money, and still delivers quality, doesn't it? Ah, but it doesn't deliver any perceived value. General discussion topic. __________________ SEO specialist