Internet Business Forums - View Single Post - Barclays merchant services low user charge

ForestGump · 26-04-2008, 10:37 PM

I have been with Barclays merchant services for over 5 years with a PDQ and internet account. The main reason I stay with them is I get next day payment and don't have to wait 56 days as some merchants do.

Until recently I was charged £24 for the PDQ and the internet was free but I had a charge from Worldpay as they are the 'gateway'.
But 8 months ago Barclays introduced a low user charge of £20 a month so now I have to pay £40 plus the PDQ charge of £24 a month as well as the Worldpay charges and that's not including the percent of each transaction charge.

Last month we did over £9,000 in card sales with Barclays taking over £300 in charges but because this month we did no sales they charged us the low user charge. When we spoke to customer services they said even if we did £100,000 sales in one month and none in the next month they would still charge us this low user fee.
Is anyone else getting the same treatment as us? Is there anything else we can do to get these charges taken off.

26-04-2008, 10:37 PM	#1 (permalink)
ForestGump Junior Member Join Date: Apr 2008 Location: Carlisle Posts: 2	Barclays merchant services low user charge I have been with Barclays merchant services for over 5 years with a PDQ and internet account. The main reason I stay with them is I get next day payment and don't have to wait 56 days as some merchants do. Until recently I was charged £24 for the PDQ and the internet was free but I had a charge from Worldpay as they are the 'gateway'. But 8 months ago Barclays introduced a low user charge of £20 a month so now I have to pay £40 plus the PDQ charge of £24 a month as well as the Worldpay charges and that's not including the percent of each transaction charge. Last month we did over £9,000 in card sales with Barclays taking over £300 in charges but because this month we did no sales they charged us the low user charge. When we spoke to customer services they said even if we did £100,000 sales in one month and none in the next month they would still charge us this low user fee. Is anyone else getting the same treatment as us? Is there anything else we can do to get these charges taken off.